Wisdom SR3 is out!

From the New Hotness dept. Today Sept 28th, RES released the Service Release 3 for Wisdom. There are many fixes in this release. Only enhancement is full support for Windows 7 and Server 2008 R2, which now can be selected in OS related condition.

A related question was asked by one of our community members in regards to the difference between the Wisdom Interim 1 release currently available to our EAP members and this release. Product management has this to offer:

“RES Wisdom 2009 SR3 is newer than RES Wisdom 5.4.1.0 IR1, but SR3 only contains bugfixes and a backport of Windows 7/ Server 2008 R2 support in conditions. All new features built in IR1 are NOT part of SR3. The Windows 7/ Server 2008 R2 support is NOT part of the IR1.”

For the straight dope, download the releasenotes right here: (or here on RapidShare)

/Max R.

RES Networking Groups

From the Let’s-get-Organized dept. Over the last couple of years, many interest groups related to RES products have been formed. This article is to give you an overview of the currently available groups at this date. Note: We’re not going to update the membership numbers in the future. This is just a snapshot in time, where the groups are at present.

At the moment I’ve only covered LinkedIn as it’s the only site I’m active on. There may be other RES related groups  on other networking sites. If you know of some, please comment on this article and drop a link. Remember, some of the groups may have special requirements which you must fullfill in order to join.  Otherwise, just click on the group logo’s below to view the details and request to join: Read the rest of this entry »

RES Support contact emails

From the Better-than-throwing-a-rock-through-the-window dept. To make it easier for you folks who work with RES products on a daily basis, here is an overview of the contact details for our different support email entry points. To preemtively shield Support & co. from nasty spambots , the email addresses are displayed as bitmaps, so you will have to type them into your addressbook yourself (sorry)

First of all, please note that RES Software maintains a list of worldwide Support phone numbers on the corporate website. All the european ones are passed through directly to HQ while the US has their own support centre.

This is the main support email where you can write RES regarding challenges with your product and open a support ticket. It is recommended you keep this ticket handy for future reference. Note this is available only for customers with an valid SA agreement. If you are working with the free PowerFuse Express, there is a €250 incident fee.

Through this email you can log feature requests to any RES product you may have. RES gladly accept ideas from anyone who has input on how the products can improved in the future. This is an automated system which will give you a receipt email with a four-digit reference number. You will find it in the email as OF[nnnn], where the nnnn part is the important bit. Even though the hard working folks in R&D do their best, don’t expect your feature request to be implemented here and now. If the feature is imperative for your work, then please take it up with support and your local RES representative to get the ball rolling.  RES Software of course wants to help you but, things also need to be  prioritized.  So – the more RES knows about your project,  company and the situation you are in, the better it can be addressed. The ticketnumber is usefull if you are engaged in a dialog in this regard. Finally, if you do submit a feature request, please be sure to explain the use case. RES Software needs to understand the reason for a feature request to be able to provide a matching solution.

If you find some minor inconveniences (or annoyances for that matter), which don’t necessarily warrant support tickets, please let RES Software know about them anyway through this email address. If a product is doing something you feel it shouldn’t or vice verca, however it’s not  stopping you from accomplishing what you want to do, then this is the right place. Keep in mind though, if it’s a missing feature, the email above is better to use.

Finally, if you are on the Early Adopter Program (i.e. you get to test  Interim Releases of the latest and greatest RES products), you will want to report any bugs and issues you may find to this email address as it takes it directly to the folks who need to know about it in R&D. Reason is that we would like to keep interim issues seperate from the main product support as much as possible. Note: The Early Adopter Program is by invitation only. The EAP is meant for existing customers that want to use new technology and/or features in a production environment.

/Max R.

Deploying utilities with RES Custom Ressources

Even though some of us have all the fun of working on a daily basis with PowerFuse, we must not forget the folks who are new to this technology. This artice will show how to take ordinary utilities and use them within the PowerFuse environment. Using utilities is always a necessity, as eventhough PowerFuse does alot, there will always be specific conditions which may warrant extra tools…

Read the rest of this entry »

It finally happened!

After a long wait waiting, RES is now opening up it’s KnowledgeBase for search engine indexing. Yes – we’ve heard the drums before as it’s been in the works for quite a while. Unfortunatly it was a bit delayed due to the Google indexer bot was choking on  something. Anyway, in the immortal words of Mr. Janssen: This has been fixed! Providing updated info directly from the source is a great service towards the integrators and end-user customers, who will benefit from having RES knowledge and howto’s available through the usual search methods.

Note: At this time of writing, only one article is available, but that’s just until the Googlebot does another fly-by (give it a few days or so, the Internet is getting rather big, ya know :-).

You can check up on the progess of the indexing by using this special Google search link

Update 04-Dec-2009. Since the posting of this article there is today a total of 104 articles freely available from the RES knowledgebase. It’s going slow because the content of the RES kb since day one have been rendered on request from a database. This means there are no static pages available to be indexed unless they are created. This will take some time to get done.

Installing XenApp with Wisdom

From the Sharing-is-Caring dept. In our ongoing efforts to provide value to the community, we here at RESug strive to provide you with  goodies and documents well worth reading. This time around it’s a document which describes how you can use RES Wisdom to install Citrix XenApp servers automagically. As stated in the document, it’s not a best practice guide – it’s a training guide, which will provide a working example, however you may very well have to adapt it for usage in your own environment. It is however very comprehensive and will teach you by example on how to get the most out of RES Wisdom

The document was authored by and kindly shared with the RES UserGroup by Brian Casselman at RES Software, US. Thanks Brian – you rock!

To download the PDF, click here: