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[HelpdeskDB]

We're currently using powerfuse 2010 express.
When we try to restart a machine it automatically shuts down.

Any idea?

[Starup]

Hi,

Perhaps you could give more information. PowerFuse shouldn't change the way a reboot works...soo?

[HelpdeskDB]

I can't find any settings in PF that can force this.
Still all our desktops and laptops with PF installed have this behaviour.

What information would you like to get?

[HelpdeskDB]

I think I found the issue, not the solution yet.

We're using an execute command to run a vbs logoff script.
This is to copy the Outlook contacts file (.nk2) to another location.
When I disable this command, our Powerfuse machines restart normally

[Starup]

Perhaps if you could paste the vbs, I could perhaps check it.

[arjanvandermeer]

We're experiencing the same problem with Windows Vista and Powerfuse 2008. Finally we found out that it was caused by a Powerlaunch external task that was executed at logoff.

At first I thought there was something wrong with the command that was executed at logoff. After some testing I realised that it didn't matter what command I used. No matter what task I started at logoff, it resulted in a shut down instead of a restart.

[HelpdeskDB]

I'm not sure what you mean by Powerlaunch external task.

Actually this logoff.vbs script is the only command we execute at logging off.
The other commands are done during logging on.

The command we're using is:

wscript.exe "\\domain.local\netlogon\powerfuse\logoff\logoff.vbs"

the actual script is:

On Error Resume Next

Set objFSO = CreateObject("Scripting.FileSystemObject")
Set objWshShell = CreateObject("WScript.Shell")

strToDir = objWshShell.ExpandEnvironmentStrings("%USERPROFILE%")
Const OverwriteExisting = True

'NK2 Outlook File copy from application data to homefolder
      objFSO.CopyFile strToDir & "\AppData\Roaming\Microsoft\Outlook\profile.nk2" , "i:\profile.nk2" , OverwriteExisting

Recently I decided to enable this command again (after 6 months) and the shutdown after restart problem is back.

[Airdeca]

Hi,

It's not the script, don't worry about that. It's the fact that any external task is launched at logoff in one of the newer Operating Systems (Vista, Win7). The OS doesn't tolerate a new process being started while the system is going down and intervenes. After that it is no longer aware whether it was shutting down or rebooting and just shuts down. I know the guys from R&D at RES Software have been working on this issue and I wouldn't be surprised if it is fixed in the latest release (SR3). Did you try that one already? Normally I would suggest raising a support ticket but since you are an Express user that is rather complicated. I would try SR3 first.

Good luck,

Rob.

[WTFoX]

Airdeca is right here. This issue appears when an Execute Command and/or Folder Sync task is executed at session logoff. This should be solved in the SR3 version of RES PowerFuse 2010. I've performed a few tests and it seems to work fine now.

[HelpdeskDB]

Thanks for clearing this up. I'll let you know my findings soon.

[Martin_Rask]

Hi

Sorry to bring up this again, but the issue still persists in my environment..
I'm running 2011 SR2, so the last reply about it being fixed in 2010 is not correct..again..in my environment

Any other ideas?

[R2]

This issue has been solved in RES WM 2011 SR2 fixpack 3 and in RES PowerFuse 2010 SR5 fixpack 3