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[Nachtegaalh]

Hi We use res powerfuse 2011 R4. When we (try) to start MS word (version 2007) at the bottomright we recieve the message Invonking MS Word and nothing happens. When we kill the word process in the task manager word does start. In the error log i recieve this messages

Time:   29-4-2011 21:27:59
Computer:   Domain\2K8R2-TS
User name:   Domain\User1
Process:   pfwsmgr.exe (2010.0.8985)
Procedure:   modRun.KillUnmanagedWord at line 70
Error #:   -2147023170
Error Description:   Automation error
The remote procedure call failed.


How can we solve this?

If we disable the res powerfuse shell al works fine

TIA

Henk

[Jeff Wouters]

I would sugest enabeling tracing and create a ticket at RES Software support and provide them the trace file.
Howto create a tracefile: http://support.ressoftware.com/Modules/KnowledgeBase/knowledgebaseTreeView.aspx?id=1489

[R2]

No need for a tracefile here. This issue already has been fixed. Just contact RES Support for a fixpack