JaapB
Newbie
Posts: 5
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« on: November 28, 2011, 01:18:18 PM » |
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One of our user is experiencing a problem with opening Office 2003 documents. When the user is doubleclicking a Word, Excel or Powerpoint document through the powerfuse desktop, a new document is opened instead of the document with the user's content. We removed the profile from the user on every Citrix server and profile-share but this did not solve the problem. Any help will be appriceated.
Citrix Server:
-windows 2003
-XenApp 5
Client:
-windows XP
-citrix online plugin 12.0.0.6410
-User Workspace Management 9.0.1.0
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Iain Brighton
RES Certified Trainers
Newbie
Posts: 35
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« Reply #1 on: November 28, 2011, 02:30:14 PM » |
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Hi JaapB,
Welcome to the forums!
It sounds like your file type associations are incorrect for all the main Office applications. Does this only affect a single user or more than one? Can you perform a Workspace Analysis (look under the 'File Types') of the troublesome user and let us know what the Default action for .DOC/OPEN is reported as?
Regards, Iain
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JaapB
Newbie
Posts: 5
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« Reply #2 on: November 28, 2011, 04:12:11 PM » |
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Hello Iain,
Only one user is having this problem.
These lines comes from the Workspace Analysis for the affected user:
.doc new Word 2003 No /n /f /dde No No RES PowerFuse RES PowerFuse
.doc open Word 2003 Yes /n /dde No No RES PowerFuse RES PowerFuse
Regards,
Jaap
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Iain Brighton
RES Certified Trainers
Newbie
Posts: 35
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« Reply #3 on: November 29, 2011, 02:51:36 PM » |
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Hmmm. Looks like you're using DDE. I'm a little bit confused as to why this would only affect one user, which makes it seem profile-specific. Do you have User Settings capture enabled?
Iain
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JaapB
Newbie
Posts: 5
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« Reply #4 on: November 29, 2011, 05:10:29 PM » |
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As far as i know User Settings capture is not enabled, but i can always turn it on. I only have to look how i can enable it.
How do i enable User Settings capture?
Jaap
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« Last Edit: November 30, 2011, 11:06:17 AM by JaapB »
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Nathan Sperry
Newbie
Posts: 7
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« Reply #5 on: November 30, 2011, 11:49:55 AM » |
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Hi JaapB,
Like Iain I'm not sure why its not working for only one user; but I have Office 2003 FTA working for all my users in Workspace Manager 2011 using DDE. The DDE command line I have for Word 2003 "open" is:
Command line parameters : /n /dde
Check the box "Use DDE"
DDE Message : [REM_DDE_Direct][FileOpen("%1")]
Application : WinWord
Topic : System
The %1 is the key really thats where is passes the filename to be opened. If thisstill doesn't work you could try NOT using DDE at all and try putting "%1" in the command line parameters and see if that helps
Nathan
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JaapB
Newbie
Posts: 5
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« Reply #6 on: December 01, 2011, 09:57:28 AM » |
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Thanks for your reply Nathan. We are already using exactly the settings as you do.
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JaapB
Newbie
Posts: 5
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« Reply #7 on: December 09, 2011, 03:33:07 PM » |
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Got the Problem solved with help from RES. Open regedit on the specific Terminal Server and remove key "classes" onder \HKU\SID.
Thanks everybody for their help and time.
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