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671 Posts in 206 Topics- by 599 Members - Latest Member: NMTBeheer

February 10, 2012, 02:49:14 PM
RES Software User Group ForumProductsWorkspace ManagerPowerFuse refreshes when opening XPS file
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Author Topic: PowerFuse refreshes when opening XPS file  (Read 3003 times)
Arjan_
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Posts: 8


« on: November 05, 2009, 04:59:30 PM »

I have a problem with PowerFuse on a Citrix farm.

I have installed XPS EP and I want to open XPS files in the PowerFuse desktop.

I can open XPS Viewer without any problems. But as soon as I try to open a XPS file (file --> open --> browse to XPS file) PowerFuse will refresh the desktop. When this process is done I am able to view the XPS file in the viewer. As soon as I close the viewer the whole refresh process starts again.

When I double click on a XPS file and try to open it, it tries to open with IE7 and then I have the same refresh problem. Only it keeps refreshing over and over again without stoppen (some kind of loop?).. Huh

Any suggestions? Wink
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Yuri
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« Reply #1 on: November 06, 2009, 11:23:01 AM »

Hi,

I'd open a support call concerning the refreshes you're experiencing. Maybe a longshot, but perhaps the application injects some kind of information concerning screen information that triggers the refresh? Are the checkmarks in the management console > advanced configuration > *refresh when* checked?
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Arjan_
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Posts: 8


« Reply #2 on: November 06, 2009, 11:54:07 AM »

Thanks, thats partly solves the problem.

I do not have the refresh anymore.
But I can see a quick screen refresh (thats no problem). Only sometimes after the quick screen refresh I have a double taskbar...
So I can see 2 startbuttons, but only the top one works. The other one does not do anything.

When I double click on a file it still tryes to open with IE7. But it does not refresh anymore. But the XPS is not shown in IE7.
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Yuri
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« Reply #3 on: November 06, 2009, 01:23:50 PM »

Perhaps linking the FTA (file type association and default action) with the application would solve your problem?
Otherwise I would advise you to open a support call for what you're experiencing.
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Arjan_
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« Reply #4 on: November 06, 2009, 01:31:08 PM »

I have already tried to link a FTA Wink
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Yuri
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« Reply #5 on: November 06, 2009, 02:56:22 PM »

Q200820 Second taskbar above existing taskbar when using the RES Subscriber and Citrix hotfix

 
A second taskbar will be displayed when starting a seamless RES PowerFuse published application using the RES Subscriber and the RES PowerFuse session uses the "Microsoft Windows Shell". The second taskbar will be positioned above the original taskbar. The second (non-functional) taskbar will disappear after a refresh of the RES PowerFuse session.

 
  Cause 1 - Citrix Hotfix XE104W2K011 is installed
95% probability.

  Citrix Hotfix XE104W2K011 is installed.

http://support.citrix.com/kb/entry.jspa?entryID=6275&categoryID=120

After closing the modal dialog boxes of certain published applications in the seamless mode, the focus will occasionally be aimed at other windows on the client desktop, rather than at the application that launched the dialog. The focus will be reverted to the application when clicking the seamless application title bar.

Applications affected by this issue use a zero-sized window at coordinates (0, 0), to hold focus between the time the modal dialog closes and the time the application window is re-enabled. The seamless code will recognize this window as invisible and therefore does not send seamless protocol messages to it.
   Solution 1.1 - HOWTO: Disable Seamless for the entire Citrix Webinterface
38% probability.

   Change the "Window Size" setting for the published application from "Seamless" to e.g. "Full Screen".

If the Citrix webinterface is used, the client connection size will default to "Seamless". You can change this default setting by modifying the default ICA file located in c:\inetpub\wwwroot\Citrix\MetaFrame\conf\ (the location of the file can differ, depending on the name of the Web site).

This option forces every application to start in Full Screen.

For Citrix Metaframe Presentation Server 4.5:

1) With the editor of your choice, open the file default.ica located in c:\inetpub\wwwroot\Citrix\MetaFrame\conf\ (the location of the file may be different, depending on the name of the Web site).

2) Add the following lines under the [Application] section:
TWIMode=Off
ScreenPercent=Full screen

3) Save the file.

For Citrix Metaframe Presentation Server 4:

1) With the editor of your choice, open the file default ICA located in c:\inetpub\wwwroot\Citrix\MetaFrame\conf\ (the location of the file may be different depending on the name of the Web site).

2) Add the following lines under the [Application] section:

TWIMode=Off
DesiredWinType=7

3) Save the file.

   Solution 1.2 - Solved In RES PowerFuse 7.03 CF
38% probability.

   This issue has been resolved in RES PowerFuse 7.03 CF.

To check whether you are running the correct version of RES PowerFuse 7.03 Edition 2005, do the following:

1) Launch Real Enterprise Manager.

2) Select Help > About... from the Start menu.

3) "Revision" should display "CF" or later (located below "StartLevel").

If you are not running revision "CF" or later or if the revision is not displayed, download and re-install PowerPack 7.03.

   Solution 1.3 - Add Citrix "use owner window instead of parent" registry key
25% probability.

   Add the following registrykey:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Citrix\wfshell\TWI]
"SeamlessFlags"=dword:00000020

Enabling this flag specifies that the Owner window of the window specified will be determined by using the GW_OWNER parameter instead of the GWL_HWNDPARENT parameter. This may be necessary if some application windows do not use the same window as both Parent and Owner window.

More information can be found at http://support.citrix.com/article/CTX101644&printable=true
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Arjan_
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Posts: 8


« Reply #6 on: November 09, 2009, 03:26:03 PM »

Thank! I have read your links. As far I understand its mainly for older versions.

I have PowerFuse 8 and Citrix MetaFrame 4.0.

BTW I can open XPS via the console or RDP as server administrator.
« Last Edit: November 09, 2009, 05:33:46 PM by Arjan_ » Logged
nightraider
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Posts: 5

Newbie???


« Reply #7 on: November 25, 2009, 01:15:49 PM »

we're experiencing the same when opening xps files through a powerfuse session (rdp works fine) in the xps viewer.

no double taskbar, but the refresh is pretty annoying.

is there a fix for this?
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There are no stupid questions, just stupid people...
pkaak
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Posts: 35


Systems Engineer - Centric IT Solutions


« Reply #8 on: November 30, 2009, 10:32:54 AM »

Tested it in my test environment.

I can only reproduce it ones. When I delete my profile it happens again. Seems like the XPS viewer does something (maybe trying to get the best screen settings for your system) when opening a XPS for the first time.

Reproduce steps:
1. clean profile
2. make a document in notepad. Print it to the XPS printer
3. double click the XPS. The viewer launches the first time, PF refreshes ones or twice (I saw the refresh screen 2 times).
4. close the XPS
5. open it again, PF doesn't refreshes anymore
6. log off and log on again, open XPS, no refresh
7. delete profile, log on again, refresh is happening again.

Think you will make a supportcall to RES for further investigation

(i'm not working for RES, I think if I run regmon with it, that the XPS is writing some keys in registry the first start)
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Mario
Newbie
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Posts: 5


« Reply #9 on: November 30, 2009, 06:18:02 PM »

We have the same problem here only with the "DWG Trueview 2010" application (Autocad viewer).
The first start of the application after a login the screen refreshes on opening and closing of the application. Each time after that it runs fine. Only after a new login we got the same problem.

We use Windows 2003 R2 x64 with Citrix PS 4.5 and Powerfuse 8.0.7.3



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Airdeca
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Posts: 41



« Reply #10 on: December 01, 2009, 05:16:09 PM »

Hi,

Aren't we forgetting the setting 'Do not refresh Start Menu when display settings change' in the advanced configuration? Selecting this option might solve this.
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Mario
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Posts: 5


« Reply #11 on: December 03, 2009, 10:53:51 AM »

Hi,

Aren't we forgetting the setting 'Do not refresh Start Menu when display settings change' in the advanced configuration? Selecting this option might solve this.

Thanks, this solved our problem with "DWG Trueview 2010".

We did not have this problem with the XPS viewer !
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Arjan_
Newbie
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Posts: 8


« Reply #12 on: March 23, 2010, 11:40:45 AM »

I am sorry I missed some updates in this topic.
I still have the problem.

When I uncheck 'Do not refresh Start Menu when display settings change' (already checked in our case) the PowerFuse menu keeps refreshing for ever...
I guess the problem is with the screenrefresh.

I have tried to install IE 8. I don't have the refresh anymore, but I still is not working. Installing all the .Net patches did not help either.

I see a Knowledge Base Article: Q200717 RES PowerFuse refreshes automatically after screen adjustments, but I can't download it.
I asks for a login, when I login I loose the buttons to download.

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Arjan_
Newbie
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Posts: 8


« Reply #13 on: March 25, 2010, 11:38:54 AM »

Kick Smiley
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pkaak
Newbie
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Posts: 35


Systems Engineer - Centric IT Solutions


« Reply #14 on: March 26, 2010, 10:32:56 PM »

KB's are only to view, not to download  Huh

Will power up my demo vm's next week to see if I can reproduce it in PF2010 and to watch with proces explorer what XPS viewer is trying to do.

Refreshing for ever shouldn't happen at all and sounds a little bit like an defect graphical driver.
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