RES Software User Group » Knowledgebase

It finally happened!

Yuri Haak — Mon, 14 Sep 2009 11:56:26 +0000

After a long wait waiting, RES is now opening up it’s KnowledgeBase for search engine indexing. Yes – we’ve heard the drums before as it’s been in the works for quite a while. Unfortunatly it was a bit delayed due to the Google indexer bot was choking on something. Anyway, in the immortal words of Mr. Janssen: This has been fixed! Providing updated info directly from the source is a great service towards the integrators and end-user customers, who will benefit from having RES knowledge and howto’s available through the usual search methods.

Note: At this time of writing, only one article is available, but that’s just until the Googlebot does another fly-by (give it a few days or so, the Internet is getting rather big, ya know :-).

You can check up on the progess of the indexing by using this special Google search link

Update 04-Dec-2009. Since the posting of this article there is today a total of 104 articles freely available from the RES knowledgebase. It’s going slow because the content of the RES kb since day one have been rendered on request from a database. This means there are no static pages available to be indexed unless they are created. This will take some time to get done.

New or changed knowledgebase articles

Yuri Haak — Tue, 04 Aug 2009 11:01:07 +0000

As of today, new or changed knowledge base articles are available on the RES Software Solution Assurance Portal. These articles refer to PowerFuse, Wisdom and the RES Subscriber (Agent)/RES PowerFuse Workspace Extender. I’m guessing things haven’t changed much at RES Software HQ since their last updates because the list is huge again!

RES PowerFuse

RES Subscriber (Agent)/RES PowerFuse Workspace Extender

RES Wisdom

Job scheduled “After new agent registered” doesn`t run when new agent is deployed

New or changed knowledebase articles

Yuri Haak — Mon, 27 Jul 2009 09:03:19 +0000

As of today, new or changed knowledge base articles are available on the RES Software Solution Assurance Portal. These articles refer to PowerFuse, Wisdom and the RES Subscriber (Agent)/RES PowerFuse Workspace Extender. Perhaps things are still quiet at RES Software HQ due to the holiday season because the list is, again, enormous!

RES PowerFuse

RES Subscriber (Agent)/RES PowerFuse Workspace Extender

RES Wisdom

New or changed knowledgebase articles

Yuri Haak — Mon, 20 Jul 2009 07:36:33 +0000

As of today, new or changed knowledge base articles are available on the RES Software Solution Assurance Portal. These articles refer to PowerFuse, Wisdom and the RES Subscriber (Agent)/RES PowerFuse Workspace Extender. Perhaps things are quiet at RES Software HQ due to the holiday season because the list is enormous!

RES PowerFuse

RES Subscriber (Agent)/RES PowerFuse Workspace Extender

RES Wisdom

New or changed knowledgebase articles

Yuri Haak — Mon, 06 Jul 2009 07:34:23 +0000

RES PowerFuse

RES Wisdom

HOWTO: Secure communication within your RES Wisdom environment

New or changed knowledgebase articles

Yuri Haak — Mon, 29 Jun 2009 12:30:03 +0000

As of today, new or changed knowledge base articles are available on the RES Software Solution Assurance Portal. These articles refer to PowerFuse, Wisdom and The RES Subscriber (Agent)/RES Powerfuse Workspace Extender.

RES PowerFuse

RES Subscriber (Agent)/RES PowerFuse Workspace Extender

RES Wisdom

What’s new in the RES KB?

Yuri Haak — Mon, 15 Jun 2009 16:06:27 +0000

It’s a little known feature, but actually quite usefull. Provided you have an account on the RES Portal, you can get automatic email notifications when new articles are posted. All customers with SA (Solution Assurance) have this. Don’t worry! You won’t get spammed to death, as the resulting update emails are cummulative. On the right is an example of how such a update post may look (click to enlarge).

The nice thing is that every link in the email point’s directly into the KB, so once you’ve got a browser window open, where you have already authenticated, you will be zipped straight to the KB article.

Right, so how does one configure it? It’s easy:

Log into the portal
Go to the My Profile tab at the top
Look for these settings as shown below:

Next time a new KB update email is sent out, you will receive it on the email you’ve registered with on the portal. Expect an email about once a week.